Payment, Cancellation & Conduct Policies
If you want to reschedule or cancel a Booking this must be requested and completed by either:
- using your TheBrazilianWax account via the online booking system;
- following the link in your Order Confirmation email; or
- emailing our Customer Care team at thebrazilianwaxlondon@gmail.
- Calling us on 07927560046
Conduct: The Brazilian Wax is a professional establishment and inappropriate behaviour will not be tolerated. Please ensure that you respect our therapists by using suitable and non-offensive spoken and body language at all times. We take the safety and security of our staff extremely seriously and the police will be called where necessary.
Payment in Advance: To secure a specific time slot, your treatment must be paid for in full at the time of booking. Walk-in appointments, which do not require advance payment and which cannot be pre-booked, are also welcomed, pending availability. We recommend that treatments are pre-booked to avoid disappointment.
Cancellation Policy and Late Changes: We require a minimum of 24 hours’ notice to cancel or change an appointment. If you cancel or change your appointment with less than 24 hours’ notice, or if you fail to show up for your treatment, your appointment will be lost and no refunds issued unless we’re able to fill your appointment slot with another client.
Late Arrivals: Any late arrivals may be offered a reduced treatment or turned away altogether, depending on the time of arrival. No refunds will be issued in this instance.
Regrowth: Please ensure that you have the necessary hair regrowth. We recommend that you do not wax, shave or remove the hair in any other way for a minimum of 3 weeks before your appointment (4 – 6 weeks if possible) to get the best results. In the event of insufficient regrowth, we will carry out the treatment to the best of our abilities. This will mean that any hair that is too short to be waxed will not be removed on this occasion.
Age Restrictions: Minors under the age of 16: The parent or legal guardian must accompany the minor to the salon on their first visit. On subsequent visits, we are able to treat the minor without a parent or legal guardian present, as long as the parent or guardian has previously signed to say they agree to this. It is The Brazilian Wax policy not to carry out a Brazilian or Hollywood wax to any minors under the age of 16, even with parental permission. A basic bikini wax or G-string bikini wax will be offered as an alternative.