Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of services provided by The Brazilian Wax (“we,” “us,” “our”) at our salon located at 1st Floor, 239 High Holborn, London, WC1V 7EW.

By booking and attending an appointment, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not book or use our services.

2. Age Requirements

Minimum Age for Services

• Clients must be 18 years or older to receive intimate waxing services (Brazilian, bikini, and other intimate area treatments).
• Clients aged 16-17 may receive intimate waxing services only with written parental or guardian consent, and a parent/guardian must be present during the consultation.
• Clients under 16 are not permitted to receive intimate waxing services under any circumstances.

For all other waxing services (eyebrows, legs, arms, etc.), clients must be 16 years or older, or 13-15 years with parental consent and presence.

We reserve the right to request proof of age (valid photo ID) before providing services.

3. Payment Terms

Payment Due

Payment for all services is due at the time of service completion. We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Cash

Pricing

All prices are listed on our website and in-salon price list. Prices are subject to change without notice, but any changes will not affect appointments already booked at the time of the price change.

No Refunds After Service

Once a service has been completed, we do not offer refunds except in cases where the service was not performed as agreed or there was a clear error on our part. Any complaints must be raised immediately after the service while still at the salon.

4. Client Conduct & Behaviour

We are committed to providing a safe, professional, and respectful environment for our staff and clients.

Zero Tolerance for Harassment

We have a zero-tolerance policy for any form of harassment, inappropriate comments, sexual advances, or disrespectful behaviour toward our staff. Any client engaging in such behaviour will have their service terminated immediately without refund and will be permanently banned from our salon.

Intoxication

We reserve the right to refuse service to any client who appears to be under the influence of alcohol or drugs. No refunds will be provided in such cases.

Hygiene Standards

Clients are expected to arrive clean and freshly showered for their appointment, particularly for intimate waxing services. If our staff determines that hygiene standards are not met, we reserve the right to reschedule the appointment. No refund will be provided for rescheduled appointments due to inadequate hygiene.

Respectful Treatment of Staff

Abusive, threatening, or disrespectful behaviour toward our staff will not be tolerated. We reserve the right to refuse service and terminate appointments without refund if such behaviour occurs.

5. Health, Safety & Contraindications

Your safety is our top priority. Certain medical conditions, medications, and skin conditions may make waxing unsafe or unsuitable.

Client Responsibility to Disclose

You must inform us of any medical conditions, medications, allergies, or skin sensitivities before your appointment. Failure to disclose relevant information may result in adverse reactions, and we will not be held liable.

Contraindications (When NOT to Wax)

You should not receive waxing services if you have any of the following conditions:

• Skin Conditions
• Sunburn, windburn, or recent sun exposure (within 24 hours)
• Open cuts, wounds, abrasions, or sores in the treatment area
• Active skin infections, rashes, eczema, psoriasis, or dermatitis
• Moles, warts, or skin tags in the treatment area (we will wax around them)
• Bruising or broken capillaries

Medical Conditions & Medications

• Currently taking or have taken Accutane (isotretinoin) within the last 6-12 months
• Using prescription retinoids (Retin-A, tretinoin, adapalene) or strong exfoliating products (stop use 5-7 days before waxing)
• Recent cosmetic procedures: chemical peels, laser treatments, microdermabrasion, Botox, or fillers (wait at least 2 weeks)
• Blood-thinning medications (warfarin, aspirin, etc.) – consult your doctor first
• Diabetes (may have slower healing and increased sensitivity – consult your doctor)
• Immune system disorders or compromised immune function
• Varicose veins in the treatment area

Pregnancy

Pregnant clients may receive waxing services, but should be aware that skin may be more sensitive due to hormonal changes. We recommend consulting your doctor or midwife before booking, especially in the first trimester.

Recent Hair Removal

• Do not shave, tweeze, or use hair removal creams for at least 2 weeks before waxing (hair should be at least 1/4 inch long)
• Wait at least 2 weeks between waxing sessions for the same area

Right to Refuse Service

We reserve the right to refuse or discontinue waxing services if we believe the treatment could cause harm, discomfort, or adverse reactions to the client. No refund will be provided in such cases.

If you are unsure whether you have any contraindications, please contact us before booking or consult your doctor.

6. Liability & Disclaimer

Normal Reactions

Waxing may cause temporary side effects, which are normal and typically resolve within 24-48 hours:

• Redness and sensitivity in the treated area
• Minor swelling or bumps
• Slight tenderness

Potential Risks

While we take every precaution to minimize risks, waxing may occasionally result in:

• Skin irritation or allergic reactions (especially if contraindications are not disclosed)
• Ingrown hairs (can be minimized with proper aftercare)
• Minor bruising or skin lifting (more common with sensitive skin or certain medications)
• Breakage of hair rather than removal from the root (if hair is too short or technique issues)

Limitation of Liability

We are not liable for adverse reactions, complications, or unsatisfactory results if:

• The client failed to disclose medical conditions, medications, allergies, or contraindications
• The client did not follow pre-wax or aftercare instructions
• The client has an unpredictable allergic reaction to products used (patch tests are available upon request)
• The client engages in activities that are advised against in aftercare instructions

Our Commitment

We use high-quality, professional-grade wax and maintain strict hygiene standards, including:

• Disposable sheets and medical drapes for every client
• New gloves for every client
• Single-use applicators (no double-dipping)
• Sterilized tools and equipment
• Clean, sanitized treatment rooms

If you experience any unusual or prolonged reactions (signs of infection, excessive swelling, severe pain), please contact us immediately and seek medical attention if necessary.

7. Aftercare Instructions

Proper aftercare is essential to achieve the best results and minimize irritation or ingrown hairs.

First 24-48 Hours After Waxing

AVOID:

• Hot showers, baths, saunas, steam rooms, or hot tubs
• Tight clothing that may rub or irritate the waxed area
• Exercise, gym, or activities that cause excessive sweating
• Swimming pools (chlorine can irritate freshly waxed skin)
• Sun exposure, tanning beds, or self-tanning products
• Sexual activity (for intimate waxing)
• Applying perfumed lotions, deodorants, or harsh products to the waxed area

DO:

• Keep the area clean and dry
• Wear loose, breathable clothing
• Apply a soothing, fragrance-free moisturizer or aloe vera gel if needed

Ongoing Aftercare (After 48 Hours)

• Exfoliate the waxed area 2-3 times per week to prevent ingrown hairs (use a gentle scrub or exfoliating mitt)
• Moisturize daily with a fragrance-free lotion or oil
• Do not shave between waxing appointments (this disrupts the hair growth cycle)
• Rebook your next appointment every 4-6 weeks for best results

When to Contact Us

Contact us immediately if you experience:

• Signs of infection (pus, excessive redness, warmth, or swelling that worsens after 48 hours)
• Severe or prolonged pain
• Allergic reaction (hives, difficulty breathing, severe itching)

We are here to support you and ensure the best possible experience.

8. Intellectual Property & Photography

Salon Photography & Branding

All content on our website, social media, and marketing materials (including text, images, logos, and branding) is the intellectual property of The Brazilian Wax and is protected by copyright law.

Client Photography & Consent

We may occasionally wish to photograph treatment results (before/after photos) or testimonials for marketing purposes. We will never photograph or share your images without your explicit written consent.

If you consent to photography:

• Photos will be anonymized (no identifying features such as face, tattoos, or birthmarks unless you specifically consent)
• You may withdraw consent at any time and request removal of your images
• Photos may be used on our website, social media, and marketing materials

You are not obligated to consent to photography, and refusal will not affect the quality of service you receive.

9. Data Protection & Privacy

We are committed to protecting your personal information. Please refer to our separate Privacy Policy for full details on how we collect, use, store, and protect your data in compliance with the UK General Data Protection Regulation (GDPR).

10. Complaints & Dispute Resolution

We strive to provide excellent service and client satisfaction. If you are unhappy with any aspect of your experience, please let us know immediately.

How to Complain

• Speak to a staff member or manager at the salon during or immediately after your appointment
• Contact us by phone or email within 48 hours of your appointment
• Provide details of your complaint, including date, time, service received, and nature of the issue

Resolution Process

We will investigate your complaint promptly and work with you to reach a fair resolution, which may include:

• A complimentary follow-up appointment to address any issues
• A partial or full refund (at our discretion)
• An apology and assurance of improved service

We aim to resolve all complaints within 7 working days.

Limitation

We are not responsible for dissatisfaction due to unrealistic expectations, personal preference, or failure to follow aftercare instructions.

11. Changes to Terms & Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website with the updated date. Continued use of our services after changes are made constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

The Brazilian Wax
1st Floor, 239 High Holborn
London, WC1V 7EW
(Entrance from Little Turnstile Street)

Phone: 07927 560046
Email: thebrazilianwaxlondon@gmail.com
Website: https://thebrazilianwax.co.uk

By booking and using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.